GrailBet Casino Cookie Policy
At GrailBet Casino, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them across the grailbet.com platform, and what choices you have regarding their use. By continuing to browse and use our site — including accessing your GrailBet login, exploring our game library, or claiming a GrailBet bonus — you acknowledge and accept our use of cookies as described in this document.
What Are Cookies?
Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. They are widely used by online platforms to make websites function more efficiently, to remember your preferences, and to provide information to the site owners. At GrailBet Casino, we use cookies to ensure our platform delivers the best possible experience for every player, whether you are accessing us via desktop browser or mobile.
In addition to standard cookies, we may also use similar technologies such as web beacons, pixel tags, and local storage objects. For the purposes of this policy, all such technologies are collectively referred to as "cookies."
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for our GrailBet Casino platform to function. Without them, services you have specifically requested — such as logging into your account via the GrailBet login page, maintaining your session while playing, or processing transactions — would not be possible. These cookies do not collect any information about you that could be used for marketing purposes.
- Session management and authentication tokens
- Security and fraud prevention cookies
- Load balancing cookies to ensure stable platform performance
- Cookies that remember items in your preferences during a session
Performance and Analytics Cookies
We use performance cookies to understand how visitors interact with the GrailBet Casino website. These cookies collect aggregated, anonymised data about which pages are visited most frequently, how long players spend on certain sections, and whether they encounter any errors. This information helps us continuously improve the overall experience across our platform of more than 8,000 games.
- Page visit frequency and duration tracking
- Error reporting and crash analytics
- Traffic source identification (to understand how players find us)
- Game lobby and navigation usage statistics
Functionality Cookies
Our GrailBet Casino functionality cookies allow us to remember choices you make and provide enhanced, more personalised features. For instance, we may remember your preferred language — English, Français, Español, or Türkçe — your recently played games, and display settings that make your experience more comfortable.
- Language and localisation preferences
- Recently played and favourite games lists
- Display and interface customisation settings
- Live chat and support session continuity
Targeting and Marketing Cookies
At GrailBet, we and our trusted third-party partners may use targeting cookies to deliver promotional content that is relevant to your interests. These cookies track your browsing activity across sessions to build a profile of your interests and to show you relevant advertising about our GrailBet Casino bonus offers, Rewards programme, or upcoming promotions such as Pragmatic Play Drops & Wins. You have the right to opt out of these cookies at any time via our cookie consent tool.
- Behavioural advertising and retargeting
- Conversion tracking for bonus campaigns
- Social media integration pixels
- Affiliate and referral tracking (including our Refer a Friend programme)
Third-Party Cookies
Some cookies on the GrailBet Casino platform are placed by third-party service providers who help us deliver our services. These may include analytics providers, game studios such as Evolution, Pragmatic Play, and Hacksaw Gaming, as well as payment infrastructure partners supporting our crypto payment layer. We do not control these third-party cookies and recommend that you review the respective privacy policies of these providers for further information.
Cookies and Your GrailBet App Experience
While GrailBet Casino currently operates as a desktop and mobile browser platform rather than a dedicated downloadable GrailBet app, our mobile browser experience also uses cookies and local storage to maintain performance, session integrity, and personalisation. If you access our casino through a mobile browser, the same cookie categories described in this policy apply. We ensure that your mobile experience is fully consistent with our desktop platform in terms of data practices.
How Long Do Cookies Last?
Cookies we place on your device may be either session cookies or persistent cookies. Session cookies are temporary and are deleted automatically when you close your browser. Persistent cookies remain on your device for a set period of time or until you manually delete them. Below is a general outline of our retention periods:
- Session cookies: Deleted when your browser is closed
- Authentication cookies: Typically up to 30 days
- Analytics cookies: Up to 13 months
- Marketing and targeting cookies: Up to 12 months, subject to your consent
- Preference cookies: Up to 12 months or until manually cleared
Managing and Controlling Cookies
We respect your right to control how cookies are used when you visit GrailBet Casino. You can manage your cookie preferences in the following ways:
Cookie Consent Tool
When you first visit grailbet.com, we present a cookie consent banner that allows you to accept all cookies, reject non-essential cookies, or customise your preferences by category. You can revisit and update these settings at any time through the cookie settings link available in our site footer.
Browser Settings
Most web browsers allow you to control cookies through their settings. You can configure your browser to block all cookies, accept only certain types, or notify you when a cookie is set. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of our platform, including the GrailBet Casino login functionality.
Opt-Out Tools
For interest-based advertising cookies, you may also use industry opt-out tools such as the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out mechanism. These tools allow you to opt out of targeted advertising delivered by participating companies.
Cookies and Responsible Use of Our Platform
At GrailBet Casino, we take player wellbeing seriously. Some of our cookies are specifically used to support responsible gaming features — for example, to enforce session time reminders, to remember self-exclusion preferences, and to ensure age verification status is maintained throughout your visit. These strictly necessary cookies cannot be disabled as they form part of our regulatory obligations under our licence issued by the Government of the Union of Comoros, Autonomous Island of Anjouan, licence No. ALSI-202512005-FI1.
Legal Basis and Operator Details
GrailBet Casino is operated by Grail Technologies Ltd, a company incorporated in Saint Lucia under registration number 2025-00264, with its registered office at Rodney Bayside Building, Rodney Bay, Saint Lucia LC 01401. Our use of cookies is governed by this Cookie Policy and our broader Privacy Policy. Where we rely on your consent as the legal basis for placing non-essential cookies, you have the right to withdraw that consent at any time without affecting any processing that has already taken place.
Please note that our services are not directed at residents of the United States of America, and players located in restricted jurisdictions should not be accessing our platform. Our minimum age requirement is 18 years.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make material changes, we will notify you through a prominent notice on the GrailBet Casino website. We encourage you to review this page periodically to stay informed about how we use cookies.
Contact Us
If you have any questions about how we use cookies on our platform, or if you wish to exercise any of your rights under applicable data protection law, please do not hesitate to reach out to our support team. We are available 24/7 via live chat directly on grailbet.com, or you may contact us by email at [email protected]. When emailing us, please include your username in the subject line of your message so that we can assist you efficiently. You can also connect with us through our community channels on Discord, Telegram, Twitter, and Instagram.
Content updated: August 10, 2026