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GrailBet Terms and Conditions

Welcome to GrailBet. These Terms and Conditions govern your access to and use of our website at grailbet.com, including all games, promotions, and services we provide. By registering a GrailBet casino account or using any part of our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. We reserve the right to update or amend these Terms and Conditions at any time, and continued use of our services following any such update constitutes your acceptance of the revised terms.

1. About Us

At GrailBet, we operate under the name of Grail Technologies Ltd, a company incorporated in Saint Lucia under registration number 2025-00264, with a registered office at Rodney Bayside Building, Rodney Bay, Saint Lucia LC 01401. Our services are licensed by the Government of the Union of Comoros, Autonomous Island of Anjouan, under licence No. ALSI-202512005-FI1. We are committed to providing a fair, secure, and entertaining gaming environment for all eligible players worldwide.

2. Eligibility and Registration

To use the GrailBet casino app or access our platform, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
  • You must not be a resident of a restricted country. We do not accept players from the United States of America.
  • You may only hold one account with us. Duplicate accounts are strictly prohibited and may result in immediate suspension.
  • You must provide accurate, truthful, and current personal information during registration.
  • You must not be accessing our services on behalf of a third party.

Registration is required to access all features of GrailBet. We do not operate as a no-account casino. By completing registration, you confirm your acceptance of these terms and our Privacy Policy.

3. Your Account

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your GrailBet login credentials. We strongly recommend using a unique, secure password and never sharing your account access with any other person. If you suspect unauthorised access to your account, you must notify us immediately at [email protected]. We will not be liable for losses arising from unauthorised account access caused by your failure to keep your credentials secure.

3.2 Account Verification

We may at any time request documentation to verify your identity, age, address, or payment methods. This is part of our commitment to responsible gaming and regulatory compliance. Failure to provide satisfactory verification documents may result in suspension of your account or withholding of withdrawals until the process is complete.

4. GrailBet Bonus Terms

We offer a range of promotional incentives, including our welcome package and ongoing offers. All bonuses are subject to the conditions set out below. Any GrailBet bonus — including the GrailBet no deposit bonus offers where applicable — is governed by these general bonus rules and any specific terms attached to each individual promotion.

4.1 Casino Welcome Bonus

Our GrailBet casino bonus welcome package is a three-step offer available exclusively to new players on their first three eligible deposits:

  • 1st Deposit: 100% match bonus up to 1,000 USD, plus 50 Free Spins.
  • 2nd Deposit: 50% match bonus up to 500 USD, plus 50 Free Spins.
  • 3rd Deposit: 75 Free Spins only — no match component.

A minimum deposit of 20 USD is required at each step. Match bonuses may only be used on eligible slot games. All Free Spins are credited for use on Gates of Olympus 1000 only. The wagering requirement is 30x the bonus amount (deposit excluded from the calculation). Winnings from Free Spins carry a separate 10x wagering requirement. All wagering must be completed within 7 days of the bonus or free spins being credited. Unsettled rounds at the time of expiry, and any void, cancelled, or refunded bets, do not count toward the turnover requirement. The maximum cash conversion from this bonus is 3x the bonus amount.

4.2 Sportsbook Welcome Bonus

We also offer a Sportsbook Welcome Bonus of 100% up to 150 USD on the first deposit, with 75% on the second and 50% on the third. The wagering requirement is 8x the sum of deposit plus bonus. Full terms for each sportsbook promotion are displayed at the time of the offer.

4.3 Ongoing Promotions

At GrailBet, we provide additional promotions for existing players, including:

  • 10% Weekly Cashback on casino games, credited on a weekly basis.
  • Pragmatic Play Drops & Wins: A 25,000,000 EUR network-wide campaign with 100,000 EUR in weekly prizes, featuring a daily leaderboard and wins of up to 100,000x the bet.
  • Refer a Friend: Earn rewards by inviting others to join our platform.
  • Goodwill Bonus: Players whose ideas or suggestions are adopted by our team may receive a goodwill bonus credited to their account.

We reserve the right to modify, suspend, or withdraw any promotion at any time. Bonuses are intended for entertainment and must not be exploited or abused. We may cancel bonuses and void related winnings if we detect bonus abuse.

5. Payments and Currencies

Our GrailBet casino operates exclusively with cryptocurrency payments. We accept deposits and process withdrawals via the following methods: Tether (USDT), Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), Bitcoin Cash, Litecoin (LTC), Dogecoin (DOGE), Cardano, Solana, and Polygon. Supported fiat-denominated account currencies include USD, EUR, BRL, CAD, DKK, NOK, SEK, TRY, MXN, and CLP. We are not responsible for blockchain network delays or fees applied by third-party networks. Withdrawals are subject to successful identity verification.

6. Responsible Gaming

We are committed to promoting responsible gambling across our entire platform. At GrailBet, we provide tools that allow you to set deposit limits, session time limits, or request self-exclusion. If you feel that your gambling is becoming a problem, we encourage you to contact our support team immediately or reach out to an independent responsible gaming organisation. Our platform is strictly for players aged 18 and above.

7. Restricted Activities

When using our services, you agree that you will not:

  • Use automated software, bots, or scripts to interact with our platform.
  • Attempt to reverse-engineer, hack, or exploit any aspect of our systems.
  • Collude with other players or engage in any form of fraudulent activity.
  • Open multiple accounts to claim bonuses more than once.
  • Use our services in any jurisdiction where online gambling is prohibited.

We reserve the right to close accounts and forfeit balances where any of the above activities are detected.

8. Intellectual Property

All content on GrailBet — including our Originals studio games such as Dragon's Tower, our branding, design, and software — is the exclusive intellectual property of Grail Technologies Ltd or its licensed partners. You are granted a limited, non-transferable licence to access and use our platform for personal entertainment only. Reproduction, distribution, or commercial exploitation of our content without prior written consent is strictly prohibited.

9. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to ensure continuous, error-free operation, we cannot guarantee that our platform will be uninterrupted or entirely free of technical issues. We are not liable for any indirect, incidental, or consequential losses arising from your use of our services, including losses resulting from technical failures, unauthorised account access, or interruptions to gameplay.

10. Customer Support and Contact

We offer 24/7 live chat support through our Live Support page. You may also reach us by email at [email protected] — please include your username in the subject line to help us assist you more efficiently. Additionally, our GrailBet team is available via Discord, Telegram, Twitter, and Instagram. We aim to respond to all email enquiries within 24 hours. Support is available in English, Français, Español, and Türkçe.

11. Governing Law

These Terms and Conditions are governed by the laws applicable to our operating licence issued by the Government of the Union of Comoros. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the relevant regulatory authority. We encourage all players to contact our support team before escalating any dispute to a regulatory body.

12. Changes to These Terms

We may revise these Terms and Conditions from time to time to reflect changes in our services, applicable law, or regulatory requirements. When we make material changes, we will notify you through our website or via the contact details associated with your GrailBet account. Continued use of our platform after changes are published constitutes your acceptance of the updated terms.

Content updated: August 10, 2026