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GrailBet Casino Privacy Policy

At GrailBet, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you visit and use our platform at grailbet.com. We encourage you to read this document carefully so you understand how we handle your information and what rights you have in relation to it. By accessing our services, you acknowledge that you have read and understood this policy.

Who We Are

Our GrailBet Casino is operated by Grail Technologies Ltd, a company incorporated in Saint Lucia under registration number 2025-00264, with its registered office at Rodney Bayside Building, Rodney Bay, Saint Lucia LC 01401. We hold a valid gaming licence issued by the Government of the Union of Comoros, Autonomous Island of Anjouan, licence No. ALSI-202512005-FI1. As the data controller, we are responsible for your personal data and how it is processed across our platform.

Information We Collect

At GrailBet, we collect a range of personal information in order to provide you with a secure, functional, and enjoyable gaming experience. The categories of data we may collect include:

  • Registration details such as your name, date of birth, email address, and username used at GrailBet login
  • Contact information including your address and phone number
  • Financial data, including cryptocurrency wallet addresses and transaction history
  • Identity verification documents required under applicable regulations
  • Technical data such as your IP address, browser type, device type, and operating system
  • Usage data, including pages visited, games played, and time spent on our platform
  • Communications you send to us via [email protected], live chat, Discord, Telegram, or social media
  • Marketing preferences and responses to our promotional offers

How We Use Your Information

We at GrailBet use the data we collect for a number of legitimate purposes. These include:

  • Processing your registration and managing your account, including your GrailBet casino login credentials
  • Verifying your identity and age to ensure you meet the minimum age requirement of 18 years
  • Processing deposits and withdrawals made via cryptocurrency methods such as Bitcoin, Ethereum, Tether, and others
  • Administering bonuses, including the GrailBet casino bonus offers, free spins, cashback rewards, and the Rewards and VIP Club programmes
  • Communicating with you about your account, promotions, and updates
  • Detecting and preventing fraud, money laundering, and other illegal activities
  • Complying with our legal and regulatory obligations under our gaming licence
  • Improving our platform, games, and overall user experience

Legal Basis for Processing

Our GrailBet platform processes your personal data on the following legal grounds:

  • Contractual necessity: We process data to fulfil our obligations to you as a registered player
  • Legal obligation: We are required by law and our licence to collect and retain certain data
  • Legitimate interests: We process data to protect our business, prevent fraud, and improve our services
  • Consent: In some cases, such as marketing communications, we process your data based on your explicit consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience when you access the GrailBet casino app or desktop platform. Cookies help us remember your preferences, keep you logged in, and analyse how our site is used. We may use session cookies, persistent cookies, and third-party analytics cookies. You may control cookie settings through your browser, though disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, at GrailBet we may share your information with trusted partners and service providers in the following circumstances:

  • Game software providers such as Pragmatic Play, Evolution, Hacksaw Gaming, Play'n GO, and others, to the extent necessary to provide gaming services
  • Payment and cryptocurrency processing partners to facilitate your transactions
  • Identity verification and KYC service providers
  • Regulatory authorities and law enforcement bodies where required by law
  • Analytics and technical infrastructure partners who help us operate and improve our platform

All third parties we work with are required to handle your data securely and in accordance with applicable data protection standards.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, or as required by our legal obligations. Financial and identity records may be kept for an extended period in line with anti-money laundering requirements. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion of your data, subject to legal obligations
  • The right to object to or restrict certain types of processing
  • The right to withdraw consent where processing is based on consent
  • The right to data portability in certain circumstances

To exercise any of these rights, please contact us at [email protected] with your username included in the subject line. We will respond to your request within 24 hours where possible.

Security Measures

We take the security of your data seriously. Our GrailBet Casino employs industry-standard technical and organisational safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure server infrastructure, and access controls. Despite our best efforts, no system can be guaranteed to be completely secure, and we encourage you to use a strong password and to keep your GrailBet login credentials confidential.

Restricted Jurisdictions

Our services are not available to residents of the United States of America. We do not knowingly collect data from individuals located in restricted territories. If you access our platform from a restricted jurisdiction, you do so at your own risk and we reserve the right to close your account and retain data as required by law.

Marketing Communications

Where you have provided consent, we may contact you with information about GrailBet bonus offers, the GrailBet no deposit bonus promotions, new game releases, and other updates. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option included in our emails. Opting out will not affect communications related to your account or transactions.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you through our platform or by email. Continued use of our services following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please reach out to us. At GrailBet, our support team is available 24/7 via live chat directly on grailbet.com, by email at [email protected] (please include your username in the subject line), or through our official channels on Discord, Telegram, Twitter, and Instagram. We are here to help and will do our best to address your concerns promptly.

Content updated: August 10, 2026